Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to contact us if there is a problem with your order.

To be eligible for a refund:

  • The item must be damaged, defective, or incorrect
  • Proof of purchase is required
  • Clear photos of the issue may be requested

We do not require customers to return items.
This helps keep the process simple and fast for our customers.

To request a refund, please contact us at: pawsyra@gmail.com 

Items sent back without contacting us first will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us within 7 days if:

  • Your item arrives damaged
  • You receive the wrong item

  • There is a defect

We will evaluate the issue and arrange a replacement or refund where applicable.

Non-Refundable Situations

Refunds are not available for:

  • Change of mind
  • Incorrect sizing or colour preference
  • Items damaged due to misuse

  • Sale items or gift cards

Please contact us if you are unsure about a product before purchasing.

Refund Processing

Once your refund is approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the funds to reflect, depending on your bank or payment provider

If more than 10 business days have passed since approval, please contact us at pawsyra@gmail.com